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Requisition ID: 239029

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Provides strategic direction, leadership and oversight for the Colombia and DR ScotiaGBS Client Experience Centre in support of various countries ensuring business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies, and procedures.

Accountabilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Takes the lead in the strategic development and execution of “best-in-class” customer service processes, policies, and procedures, in support of the overall business objectives of Client Experience Centre.
- Ensures the standards for operational and business excellence across the Client Experience Centre, are consistent and in keeping with IB/CAN CEC and Bank standards, as well as with industry best practices.




- Directs day-to-day activities in a manner consistent with the Bank´s risk culture and the relevant risk appetite statement and limits. Communicates the Bank´s risk culture and risk appetite statement throughout their teams.
- Creates and environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AMUAFT risk and conduct risk, including but not limited to responsibilities under the operational risk management framework, regulatory compliance risk management framework. SML/ATF/ General Handbook and Guidelines for Business Conduct.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering and inclusive work environment and using a coaching mindset and behaviors; c

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aze95

📌 Vice President, Contact Centre (Bogotá)
🏢 Scotiabank
📍 Bogotá