Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azecd
A French company based in Paris, specializing in telecommunications, is looking for a professional passionate about customer relations and possessing excellent communication skills to join our team as a Client Relationship Manager through our partner AMS Algeria. If you are motivated to contribute to the success of a growing company in the communications sector, this opportunity is for you
- Responsibilities:
- Oversee end-to-end management of technical incidents via phone support.
- Quickly resolve technical issues by collaborating with cross-functional teams.
- Analyze customer needs and propose effective solutions to meet their expectations.
- Ensure service level compliance (SLA) in all customer interactions.
- Clearly communicate technical information to various audiences.
- Efficiently manage tickets, prioritizing them based on urgency and impact.
- Collaborate with internal teams to escalate and resolve high-priority issues.
- Answer phone calls via our interactive voice response system.
- Manage requests via Zendesk:
- Use Zendesk to manage all customer interactions.
- Ensure rigorous follow-up on requests, respecting response times and ensuring quality exchanges.
- This position is for you if:
- You have previous experience in customer service and/or sales.
- You are always attentive, doing your best to understand customer needs and respond creatively.
- You know how to offer personalized advice to get the best results and are constantly looking for ways to improve to ensure a satisfactory experience.
- You are proficient in essential office tools.
- You have an interest in digital technologies.
- You are persistent and meticulous in project management.
- You are thorough in customer follow-up.
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azecd