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Position

Leadership & Development Trainer – You play a pivotal role in the facilitation and implementation of leadership development programs, including the FPS University Thrive and other strategic initiatives.

Responsibilities

- Program Planning & Coordination: manage end-to-end planning of training calendars, schedule sessions across multiple time zones, secure venues, coordinate with department heads, oversee preparation and distribution of learning materials, and lead the enrollment process.
- Facilitation & Delivery: deliver leadership and behavioral development programs across integral regions, create inclusive, safe spaces for dialogue, adapt facilitation approaches to different leadership levels and cultural contexts, and lead certification activities and small‑group coaching.
- Post-Training Impact & Sustainability: execute structured follow‑up evaluations to measure behavioral change, analyze performance data, and refine the core curriculum.
- Program Implementation & Support: partner with the leadership development team and department heads to coordinate and support the rollout of global initiatives, ensuring smooth delivery and learner engagement.
- Feedback & Continuous Improvement: contribute ideas to improve course content and delivery methods,



write professional training materials, stay current with trends, experiment with facilitation techniques, and promote continuous improvement and innovation.

Qualifications

- Minimum 2 years of experience delivering adult learning programs focused on leadership and behavioral development.
- 4-5 years total work experience and 3+ years people‑management experience in the BPO/call center industry.
- Proficiency in Google Sheets.
- Proven ability to facilitate both virtual and in‑person sessions across diverse audiences and geographies.
- Skilled at adapting facilitation styles to different leadership levels, learning contexts, and cultural nuances.
- Strong understanding of adult learning principles, leadership development practices, and behavioral science frameworks.
- Customer‑ and employee‑focused mindset with a solid understanding of call center operations and frontline leadership challenges.
- Proficiency in using learning platforms and virtual facilitation tools.
- Curious, open to feedback, and committed to continuous learning and innovation in leadership development.

Job ID: #J-*****-Ljbffr

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azf3n

📌 Leadership & Development Trainer (Bogotá)
🏢 Fpsinc
📍 Bogotá