Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azf4l

We are currently looking for a Customer Support Specialist for an international company in the smart technology and e-commerce industry, focused on innovative wearable products that combine audio technology and AI-powered features.

Requirements

- English and Spanish proficiency
- Minimum 1+ year of experience in e-commerce or retail customer support
- Excellent written and verbal communication skills
- Strong accountability and ownership mindset
- Ability to work independently and follow procedures carefully
- Good organizational and problem-solving skills
- CSR: 1 year (Preferred)

Responsibilities

- Provide customer support through different communication channels
- Act as an escalation point for the support team
- Support teammates with product and process-related questions
- Maintain and update internal knowledge base documentation
- Coordinate with external vendors when required

Work Schedule

Monday to Friday, 9-hour shift including a 1-hour break during business hours. No weekends.

Job Type

Full-time

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azf4l

📌 Customer Support Specialist (English (Bogotá)
🏢 WOW24-7
📍 Bogotá