Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azf8r

Bogota

Integration and Support Specialist

Key Responsibilities

- User Onboarding and Configuration: Lead the end-to-end onboarding process for new users in Genesys and Salesforce, including account setup, role‑based access configuration, workflow customization, and initial training sessions to ensure quick adoption and productivity.
- System Integration and Maintenance: Design, implement, and maintain integrations between Genesys and Salesforce using APIs, middleware tools (e.g., MuleSoft or Zapier), and automation scripts to synchronize data, routing, and reporting functionalities.
- Technical Support and Troubleshooting: Provide Tier 2 support for integration issues, user queries, and platform errors; diagnose problems using logs, dashboards, and monitoring tools; and escalate complex issues to senior engineering teams as needed.




- Process Optimization: Identify opportunities to streamline onboarding workflows, automate repetitive tasks, and enhance integration reliability; collaborate with stakeholders to gather requirements and implement improvements.
- Documentation and Training: Develop and maintain comprehensive documentation for integrations, onboarding guides, and troubleshooting procedures; conduct training webinars and knowledge‑sharing sessions for internal teams and end‑users.
- Compliance and Security: Ensure all integrations and onboarding activities adhere to data privacy standards (e.g., GDPR, CCPA).

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azf8r

📌 Integration and Support Specialist (Bogotá)
🏢 Capgemini
📍 Bogotá