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Job Title:

Customer Service Representative

Location: Bogotá, Colombia | Category: Customer Service | Experience: Entry-Level

Charger logistics Inc. is a world‑class asset‑based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world‑class transport provider and continues to grow.

We are an entrepreneurial‑minded organization that welcomes and supports individual ideas and strategies. We are looking for dynamic individuals with a passion for helping people to join our team at our Bogota Office.

Responsibilities

- Coordinate, track and trace all shipping and handling requests with customers and suppliers in support of a customer‑specialized project.
- Proactively identify shipments at risk of service failure and take control of shipments to ensure on‑time delivery.
- Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
- Respond timely to customer needs for information, including but not limited to updates on orders, Proof of Delivery and inventory cycle counts.
- Investigate product overage, shortage and damage; complete appropriate documentation and manage customer response for handling of the issue.




- Notify Operations Lead of all requested changes from the customer or a supplier regarding shipping, handling or administrative items.
- Develop and maintain a positive working relationship with all service providers.
- Report customer feedback to Logistics Project Lead, including any signs of customer dissatisfaction.
- Correctly enter data into transportation management system and maintain and generate required reports; properly process, audit and file various documentation.

Requirements

- 2+ years’ experience in Logistics; Transportation or Distribution industry experience with understanding of airfreight, expedited ground services, warehousing, inventory, and order fulfillment preferred.
- Strong organizational skills.
- Experience with TMS systems preferred.
- Excellent communication and time‑management skills.
- Must be able to multitask & prioritize efficiently in a fast‑paced environment.
- Proficient with Microsoft Office systems.
- Ability to work independently and as part of a team.
- High school diploma or GED equivalent is required.

Benefits

- Career growth.
- Healthcare Benefit Package.
- High competitive salary.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azfet

📌 Customer Service Representative (Bogotá)
🏢 Charger Logistics
📍 Bogotá