Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azfig
Requisition ID: 225028
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Responsible for the accurate and timely execution of employee leave data changes including reviewing, transacting or answering escalated inquiries on paid and non-paid leaves of absences, in line with standard policies, procedures and service level agreements. As a member of the Benefits & Leaves Experience team, will also be involved in gathering information to help resolve escalations where appropriate.
Accountabilities
- Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge
- Enters/processes employee leave status changes in HR systems throughout the leave process
- Ensures data accuracy and integrity of employee records through established internal control mechanisms
- Responds to inquiries pertaining to specific employee leave events and answering escalated issues from different stakeholders
- Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLA’s)
- Seeks opportunities to improve operational effectiveness, and propose recommendations to Lead, Managers, and Senior Manager, Benefits & Leaves Experience
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk,
including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF General Handbook and the Guidelines for Business Conduct
- Accurate Approvals (Workflows) and Data Entries
- Answers Tier 2 escalations from all areas of the Bank (general scope)
- Volume of transactions (TBD)
- Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule
Education / Experience / Other Information (include only those that are specific to the role)
- B1+ English Level
- Post-secondary Degree or Diploma in Business or Human Resources or pursuing education in related field
- CHRP designation is considered an asset
- Experience in a call/contact Centre or in a customer focused area an asset
- Knowledge of Benefits functions would be an asset
- Knowledge of HR transactions and Pay cycle impacts
- Deep understanding and knowledge of Bank policies and procedures
- Strong knowledge of Organizational structure and complexity
- Strong team player skills - experience with working with teams
- Attentive to details and deadlines; ability to manage multiple priorities
- Experience with transaction processing and data management
- Experience in conflict / issue resolution
- Strong verbal and written skills
Competencies
- Detail Oriented
- Quality Service
- Team Player
- Time Management
Working Conditions
- Work in a standard office-based environment; non-standard hours are a common occurrence.
- Limited travel domestically.
Location(s)
Colombia : Bogota : Bogota
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azfig