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As a Premier Junior Technical Support Specialist within Lenovo Premier Support, you will handle customer technical issues beyond standard level one support. This role supports Spanish‑speaking Latin American customers from the LAS Region. You will interact with clients through multiple channels and coordinate with Level 2 Engineers and TAMs to resolve escalated cases.

Responsibilities

- Assist customers and field engineers by diagnosing and resolving technical issues.
- Troubleshoot hardware and software issues across diverse environments.
- Guide customers using provided troubleshooting procedures.
- Translate complex technical concepts to the appropriate customer level.
- Escalate complex cases to TAMs to ensure timely resolution within SLAs.
- Document all interactions and resolutions in Lenovo’s CRM system.
- Actively manage personal workload and prioritize tasks.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azfjz

📌 Premier Junior Technical Support Specialist (Bogotá)
🏢 Lenovo
📍 Bogotá