Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azg80

Job Overview

As a Client Support Team Representative, you will be responsible for managing client feedback, ensuring timely resolution, and supporting continuous improvement initiatives. You will utilize Salesforce and Excel to run detailed reports, analyze data, and deliver actionable insights. The role requires advanced skills in report generation using various formulas and dashboards, multitasking without compromising quality, and ensuring all processes are documented with precision and accuracy. Attention to detail, strong communication, and problem‑solving abilities are essential.

Key Responsibilities

- Client Feedback Management
- Receive, investigate, and address client feedback, ensuring prompt and thorough resolution.
- Maintain detailed records of interactions in Salesforce for accurate tracking and reporting.

- Reporting and Data Analysis

- Run and analyze a variety of reports, including client satisfaction, operational, and quality‑control metrics, using Salesforce and Excel.




- Apply advanced Excel functions (pivot tables, VLOOKUP, etc.) to manage and analyze large datasets efficiently.

- Multitask Effectively – Manage multiple priorities while maintaining accuracy and meeting tight deadlines.
- Technical and Administrative Support

- Utilize Salesforce to manage client cases, track progress, and maintain up‑to‑date client records.
- Support the team with administrative tasks, documentation, and process optimization.

Skills and Qualifications

- Advanced knowledge of Salesforce, Excel, and reporting tools.
- Exceptional accuracy in data handling and client interactions.
- Ability to manage multiple priorities effectively without compromising quality.
- Proactive problem‑solving approach to identifying issues and implementing solutions.
- Clear and professional verbal and written communication skills.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azg80

📌 Client Support Team Representative (Colombia)
🏢 Sin nombre
📍 Colombia