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Job Description

Empresa confidencial is a digital business transformation company helping organizations Build what matters by combining strategy, experience, and engineering.

As a Senior Application Support Engineer, you will play a critical role in ensuring the stability, performance, and continuous improvement of production systems that power client‑facing digital platforms. This role operates at the intersection of operations, engineering, and business, handling complex production issues and driving long‑term resilience.

Your Impact

- Own production support for complex applications, resolving moderate to high‑severity incidents.
- Perform root cause analysis (RCA) and implement preventive and corrective actions.
- Collaborate closely with L1, L2, L3 engineers, product, and business teams to ensure smooth operations.
- Leverage monitoring and observability tools to proactively identify risks and performance issues.
- Contribute to continuous improvement by identifying vulnerabilities, trends, and operational inefficiencies.
- Use AI‑powered productivity tools to improve troubleshooting speed,



documentation quality, and operational effectiveness.

Qualifications

Skills & Experience

- 6+ years of experience in the functional or application lifecycle domain (e.g., testing, business analysis, application support).
- 3+ years of hands‑on experience in production / operations support environments.
- Strong troubleshooting skills across browser‑based applications and APIs.
- Experience with incident and service management tools (ServiceNow ITSM).
- Working knowledge of:
- Monitoring & Observability: Dynatrace, Splunk
- APIs & Testing: Postman
- Databases: SQL, SQL Developer
- Delivery & Agile Tools: Rally (preferred)

- Exposure to Java and Web Services in a support or troubleshooting context.
- Proven ability to analyze, document, and communicate technical and business requirements clearly.
- Excellent communication skills and ability to work across technical and non‑technical teams.

Set Yourself Apart Wi

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azga5

📌 Senior Application Support Engineer (Bogotá)
🏢 Importante Empresa Del Sector
📍 Bogotá