Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azgbi

Service Manager – IT Service Management (ITSM)

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee‑facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience.

Key Responsibilities

- Continual improvement of services and processes
- Building strategic partnerships throughout the organization
- Managing services throughout their lifecycle
- Influencing decisions as a customer advocate
- Facilitating transparent communication and collaboration
- Providing clear,



weekly reporting focused on results and milestones

Essential Functions

- Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets
- Analyzing ServiceNow data to identify service gaps and drive improvements
- Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs
- Driving service transition and integration activities beyond minimum requirements, striving for world‑class delivery
- Developing actionable plans with key deliverables/m

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azgbi

📌 IT Service Management Sr. Business Analyst (Bogotá)
🏢 Visa
📍 Bogotá