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About Us

InterScripts is an Information Technology business based in Chantilly, VA and established in 2017, providing technology and platform-enabled services and solutions. Historically, we have enabled our customers to realize the most value from their technology and resources through our Managed Services, Archival Solution, EHR, ERP, Advisory, Virtual Care, Technology, Application Development, and Cybersecurity services.

In addition, InterScripts has substantial experience in providing Technology and Platform-Enabled solutions to commercial, public sector, and government entities. We are an ISO 27001, 9001 CMMI 3 and SOC 2 certified organization, signifying our ability to lower the risks for our clients’ application modernization efforts, custom development, support, operations, and MSP projects.

Job Summary

We are looking for a motivated Technical Support Engineer with 6 months to 1 year of experience and a background in Computer Science, Computer Science Engineering, or a related field. This role will support US-based customers, so excellent English communication skills are essential.

The idóneo candidate is technically curious, customer-focused, and eager to grow in a fast-paced, collaborative environment.

Key Responsibilities

- Provide technical support to US customers via phone, email, and ticketing systems
- Troubleshoot basic to intermediate technical issues related to software, systems, or applications
- Clearly document customer issues, resolutions, and follow-ups
- Communicate technical concepts in a clear, professional,



and customer-friendly manner
- Escalate complex issues to senior engineers when required
- Follow support processes, SLAs, and quality standards
- Collaborate with internal technical and customer success teams
- Continuously learn new tools, systems, and technologies used by the company

Required Qualifications

- 6 months to 1 year of experience in a technical support, IT support, help desk, or similar role
- Educational background in Computer Science, Computer Science Engineering, Information Technology or related discipline
- Bilingual: Spanish & English
- Very strong English communication skills (spoken and written)
- Strong problem-solving and analytical skills
- Basic understanding of Operating systems (Windows/Linux/macOS – basic level)
- Networking fundamentals (preferred, not mandatory)
- Software applications and troubleshooting concepts
- Comfortable working US Eastern Time hours
- Ability to work on-site from the Colombia office (El Poblado area)

Nice to Have

- Experience supporting international or US-based customers
- Familiarity with ticketing systems (Zendesk, Jira, Freshdesk, etc.)
- Basic scripting or programming knowledge
- Exposure to cloud platforms or SaaS products

Benefits

- Full-time employment with growth opportunities
- Hands-on experience supporting US customers
- Collaborative and friendly work environment
- Skill development and learning opportunities
- Competitive compensation based on experience

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azgrh

📌 Technical Support Engineer - English (Medellín)
🏢 Interscripts
📍 Medellín