Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azgsf
The Owner & Tenant Transition Specialist is responsible for managing the end-to-end onboarding experience for new property management clients once a sale is completed. This role ensures owners, properties, and tenants are accurately set up in Rentvine and supporting systems, while providing consistent communication and guidance during the critical first weeks of the relationship.
The position serves as the primary operational owner of onboarding execution, with a strong emphasis on accuracy, follow-through, and relationship building.
Core Responsibilities
Owner Onboarding
- Manage the onboarding process immediately after a new client signs with the company
- Send, track, and collect all required onboarding documentation, including Property Management Agreements (PMAs)
- Set up owners and properties in Rentvine, ensuring accurate and complete data entry
- Coordinate bank account setup and verification for owners
- Serve as the primary point of contact for owners during the onboarding period
- Provide structured touchpoints with owners over a three to four week onboarding window to guide them through the transition and establish trust
Tenant Onboarding & Property Takeovers
- Manage tenant onboarding for new and existing tenant-occupied properties
- Coordinate the intake and verification of tenant data and lease documentation
- Ensure proper system setup for tenant records in Rentvine
- Support tenant transitions during property takeovers, including identifying and escalating common issues associated with inherited tenants
- Help minimize disruption to tenants while ensuring internal systems are fully aligned and accurate
Onboarding Coordination & Visibility
- Maintain visibility into onboarding status for each owner, property, and tenant
- Identify gaps, delays, or risks in the onboarding process and proactively communicate them
- Coordinate handoffs with internal teams (leasing, accounting, maintenance) as needed to ensure readiness for new properties
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azgsf