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Overview

Customer Service Representative | Bogotá On Site (Connecta)

Be part of a high-impact financial service campaign supporting one of the most important banks in the United States. Join the Capital One customer service team at eperformance and deliver exceptional support to VIP clients handling high‑value accounts. If you are passionate about customer experience, problem‑solving, and working in a dynamic environment, this is your opportunity to grow in a integral company.

Responsibilities

- Provide customer support through inbound calls.
- Assist Capital One clients with account inquiries, fraud concerns, and general service questions.
- Deliver empathetic, professional, and efficient customer interactions.
- Research and resolve customer issues using internal tools and systems.
- Maintain accurate documentation of customer interactions.
- Ensure a high-quality customer experience aligned with banking service standards.

Qualifications

- English B2 level (CEFR).
- Meets assessment requirements (score 62 / Securitas).
- Typing skills of 30 words per minute with 90% accuracy.
- Strong communication, empathy, and problem‑solving skills.
- Customer‑focused and able to manage sensitive financial information.

Conditions

- Training salary: COP 2,315,000 per month.
- Production salary: COP 2,315,000 per month.
- Contract type: Indefinite term.
- Language: English B2.
- Campaign type:



On Site Bogotá (Connecta, Av. 26 92‑32).
- Workload: 42 hours per week (full time).
- Training shift: 07:00‑15:00 and 15:00‑00:00.
- Operational shift windows:
- 07:00‑16:00 – 2 days off.
- 11:00‑20:00 – 2 days off.
- 13:00‑22:00 – 2 days off.

Benefits & Bonuses

- Performance bonus up to 47% based on metrics compliance.
- Opportunity to work with one of the largest banks in the United States.
- Professional growth and development within eperformance.
- Dynamic and multicultural work environment.

About the Campaign

The Capital One campaign focuses on delivering high-quality customer support to clients in the United States. Agents handle inbound calls assisting users with account management, fraud concerns, and general inquiries. This is a VIP line where clients manage high‑value accounts, requiring strong communication skills, attention to detail, and the ability to provide accurate and secure solutions.

Diversity & Inclusion

We champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azh89

📌 Customer Service Representative Bogotá On Site (connecta)
🏢 Tp
📍 Bogotá