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Profile Description

The Senior Technical Account Manager (TAM) at Lean Tech is a strategic and technically oriented role focused on driving client success, operational excellence, and the adoption of automation and AI-driven solutions. As a trusted partner to our U.S.based clients, you will oversee delivery performance, lead solution implementation, and expand the technical maturity of each account. This role bridges business and technology; combining account leadership with hands-on ownership of solution deployment, optimization, and innovation.

Key Responsibilities

Client Strategy & Relationship Management
- Serve as the primary point of contact and trusted advisor for senior client stakeholders, ensuring alignment between client goals and Lean Tech’s capabilities.
- Foster long-term relationships that drive client satisfaction, retention, and account growth.
- Lead quarterly business reviews (QBRs) and ensure delivery excellence across active engagements.

Technical Ownership & Solution Deployment
- Own the implementation, deployment, and continuous optimization of automation,



AI, and integration solutions for client operations.
- Partner with internal engineering, AI, and delivery teams to design and roll out customized solutions that enhance client efficiency and business value.
- Ensure seamless technical onboarding for new accounts and smooth transitions during expansion or scaling phases.
- Track and report on performance metrics (uptime, accuracy, automation ROI) post-deployment to guarantee impact realization.

Account Growth & Strategic Initiatives
- Identify opportunities for service expansion, automation integration, and AI solution adoption within existing accounts.
- Collaborate with Sales and Product teams to align client roadmaps with Lean Tech’s AI and innovation strategy.
- Own account profitability (P&L;) while ensuring delivery quality and client satisfaction.

Cross-Functional Leadership
- Lead cross-functional teams (Operations, Talent, Plac

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azhdm

📌 Mid Level Account Manager (Medellín)
🏢 Lean Tech
📍 Medellín