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About Netskope:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Note: This role is working in US hours:
About the position:
Key Responsibilities:
- Program Strategy and Planning:
- Develop and execute a comprehensive program plan to continue the rollout of the NKM initiative to all required groups across Netskope.
- Work with stakeholders to define metrics for success and establish key milestones.
- Netskope Knowledge Management (NKM):
- Maintain a technical understanding of Netskope features and functionality to enhance existing content and enablement programs.
- Understand all knowledge-sharing systems, processes, and tools to capture, share, and reuse organizational knowledge.
- Provide feedback to Netskope's technical publications team on areas of documentation improvement based on user and tool feedback.
- Track closed-loop activities using data from tools and ensure their completion.
- Foster a culture of collaboration and knowledge sharing across teams and departments.
- Implement NKM principles and best practices throughout the organization.
- Maintain a shared repository of knowledge articles, which are updated and refined based on feedback from customers, experts, and NKM members.
- Provide training, coaching, and guidance to teams on the NKM process and methodology.
- Stakeholder Engagement:
- Collaborate with departmental leaders to drive NKM and enablement initiatives through cross-functional working groups and task forces.
- Communicate program progress, successes, and challenges regularly to stakeholders at all levels.- Program Execution:
- Oversee daily activities related to NKM and enablement programs, including data collection, reporting, and performance monitoring.
- Host internal en
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