Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azhn5

Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading general companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.

This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years and serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally.

Position Overview:
If you are an overachiever with proven Information Technology experience who thrives in a fast-paced environment, we want to speak with you.

Responsibilities




- Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security)
- Serve as the primary point of contact throughout the entire implementation process.
- Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting.
- Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests.
- Define product specifications for the partner and end-users installation.
- Respond to partner inquiries and direct the resolution of outstanding issues.
- Monitor partner use and adoption of the software throughout the implementations
- Help scope implementation and professional services engagements in conjunction with the sales team.
- Work alongside inter

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azhn5

📌 We Are Hiring a Service Consultant (Medellín)
🏢 Roca Alliances
📍 Medellín