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Appointment Setter / Customer Service Representative (CSR)

Location: Bogotá, Colombia

Contract Type: Permanent contract directly with Lean Solutions

Salary: $3,200,000 COP

Schedule: Full-time availability between 6:00 a.m. and 7:00 p.m. (40 hours per week)

Days Off: 2 days per week

Job Description:

Lean Solutions is looking for a highly motivated and fluent English-speaking Appointment Setter / Customer Service Representative (CSR) to join our team. The main responsibility of this role is to handle inbound and outbound calls to schedule appointments for automotive workshops, ensuring a smooth and efficient customer experience.

Responsibilities:

- Answer incoming calls and make outbound calls to schedule appointments.
- Confirm, reschedule, or modify appointments as needed.
- Provide clear and accurate information about workshop services.




- Accurately record customer information in the system.
- Maintain a professional and customer-focused attitude at all times.

Requirements:

- Minimum 1 year of experience in customer service or call center roles.
- Advanced English proficiency (spoken and written).
- Excellent communication and active listening skills.
- Ability to work under pressure and as part of a team.
- Basic knowledge of office tools and CRM systems.

Benefits:

- Permanent contract directly with Lean Solutions.
- Job stability and growth opportunities.
- Dynamic and collaborative work environment.
- Ongoing training and development.
- Two days off per week.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azins

📌 Customer Service Representative (Bogotá)
🏢 PERFILES Y SOLUCIONES LOGISTICAS S A S
📍 Bogotá