Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aziyw

Resume must be submitted in English.

By applying you are confirming you speak Portuguese.

Responsibilities

- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
- Gain a broad business perspective through continuous learning and a “mini‑MBA” style experience.

Qualifications

- Passionate about creating a great customer experience.
- Excellent problem‑solving skills with curiosity and creativity.
- Strong understanding of multiple perspectives in a situation.
- Growth‑driven negotiation skills.
- Effective communication skills,



able to lead a phone conversation clearly.
- Strong prioritization and organizational skills with attention to detail.
- Thrives in a dynamic, motivating and inclusive environment.
- Builds and maintains relationships with customers and colleagues.
- Committed to a positive team environment of equality and inclusion.
- Business‑level Portuguese proficiency.

Nice‑to‑Haves

- Experience with customer service and contract management.
- Negotiation or sales experience.
- Prior account management and/or customer retention experience.
- Inbound marketing & sales knowledge.

If you need accommodations or assistance due to a disability, please let us know.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – please refer to HubSpot's Career Diversity page for more information.

India Applicants – please refer to HubSpot India's equal opportunity policy for more information.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aziyw

📌 Contract Manager, 1:Few (Trilingual in English, Spanish & Portuguese) (Colombia)
🏢 Hubspot
📍 Colombia