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Are you an analytical, client-facing professional with a background in consulting, fintech, or project-oriented environments? Do you have a talent for leading teams, guiding clients through complex AI implementations, and speaking the language of ROI? A rapidly growing, VC-backed technology company is recruiting a hands‑on Customer Success Team Leader to lead our international Customer Success team and actively manage key customer relationships! We are already serving major global industry leaders and are looking for a driven, bilingual leader to join our expanding team. This is a true player‑coach role. You will perfectly combine people management with direct customer ownership—ensuring global clients are successfully onboarded and trained while continuously extracting value from our platform. You will also support, mentor, and guide your team in their daily work as we shift from a pure SaaS model to a deeply consultative partner.

Key Responsibilities

- Team Leadership & Mentorship: Manage, mentor, and support an international team of Customer Success Managers (CSMs) in their day‑to‑day work, fostering a culture of consultative, value-driven client management.
- Consultative Account Management: Carry your own book of business, partnering closely with key accounts to understand their financial and operational workflows, and leading high-impact professional services (PS) and AI implementation projects.
- Value Realization & ROI: Guide your team and your clients to define clear operational goals, conducting regular business reviews that showcase concrete financial returns and business value.
- Escalation Management:



Act as the primary escalation point for international customer issues and requests, providing strategic feedback to the team to help resolve complex blockers.
- Process Excellence: Ensure consistent execution of tailored onboarding, training, and support processes across the international region.
- Account Health & Retention: Monitor customer usage, adoption, and engagement data across accounts to proactively mitigate churn and identify growth opportunities.
- Product & Sales Support: Collect and communicate critical customer feedback directly to Product and Operations teams to help shape our platform’s roadmap, and assist in post-sales conversations when deeper product expertise is required.

Requirements

- Player‑Coach Mentality: A hands‑on leader who genuinely enjoys working directly with customers while simultaneously supporting a team.
- Professional Background: Strong experience in management consulting, fintech, implementation, or project-oriented environments. Prior experience mentoring or leading customer-facing teams is highly preferred, but strong senior professionals ready to step into leadership are welcome.
- Financial & Analytical Acumen: Exceptional analytical skills, with the ability to confidently discuss financial metrics, business ROI, and navigate complex software implementations (experience with AI projects is a major plus).
- Languages: Fluency in both English.
- General Mindset: Comfortable working with global customers across different regions, time zones, and corporate cultures.
- Operational Skills: Highly organized, detail-oriented, and proactive in problem-solving within a dynamic, fast‑paced environment.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azj1g

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