Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azjdh

At Intellias, we're always on the lookout for exceptional talent to join our team in Colombia.

Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!

If you're enthusiastic about contributing your skills and experience to our organization, we invite you to submit your CV for this position.

What we offer you in Colombia

? Indefinite contract with Intellias Colombia SAS, payment in COP

?️ Health, life, funerary and pet insurance for the employee

✈️ Workation up to 90 days outside Colombia

? 100% work from home + internet subsidy

Requirements

- 7+ years of experience in IT Support, IT Operations, or Helpdesk environments
- Hands-on experience supporting macOS devices in a business environment
- Experience with Google Workspace administration and user lifecycle management
- Strong experience supporting Okta, including MFA, SSO, and account/access troubleshooting
- Familiarity with common SaaS platforms such as Slack, Zoom, Notion, and related collaboration tools
- Experience with MDM solutions, preferably Kandji or similar Apple device management platforms
- Understanding of device enrollment, provisioning, remote lock/wipe, and recovery workflows
- Basic understanding of Apple Business Manager
- Knowledge of identity and access management concepts:
- SSO
- MFA
- Group-based permissions
- Familiarity with onboarding/offboarding operational processes and access governance practices
- Strong written and verbal communication skills




- Ability to communicate calmly and professionally with non-technical users
- Strong organizational skills and attention to detail in documentation and operational execution
- Security-conscious mindset with awareness of phishing, SaaS access risks, and data sensitivity
- Ability to prioritize tasks, manage multiple support requests, and escalate appropriately when needed

Responsibilities:

- Provide Tier 1 / Tier 2 IT support for employees across hardware, software, and SaaS platforms
- Support core business systems including Okta, Google Workspace, Slack, Zoom, Notion, and other SaaS platforms
- Handle password resets, MFA troubleshooting, account lockouts, and SSO-related access issues
- Manage employee device lifecycle operations including enrollment, assignment, recovery, lock/wipe, shipping, and returns
- Maintain device inventory records and asset tracking
- Execute onboarding and offboarding processes:
- Prepare accounts and device setup for new hires
- Support Day 1 employee onboarding
- Suspend accounts, revoke sessions, transfer ownership, and remove access during offboarding
- Support identity and access management processes including:
- Group-based access management
- Joiner / mover / leaver workflows
- Access request validation and escalation
- Document issues, troubleshooting steps, resolutions, and operational procedures clearly and accurately
- Communicate effectively with employees during incidents, support requests, and operational changes
- Escalate security-sensitive or high-risk issues to IT/Security teams when appropriate
- Contribute to maintaining secure and compliant IT operations practices

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azjdh

📌 Mac IT Support & Identity Admin (Remote) (Colombia)
🏢 Intellias
📍 Colombia