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Customer & Product Support Representative – Remote – Medellin, Colombia

The Job

As a cross‑trained Technical Product Support Specialist and Customer Support Representative, you’ll be part of our Dealer & PSS Customer Support team and Tools & Outdoor team, working in a hybrid or remote capacity. You’ll get to:

- Communicate with customers, primarily by phone, in a professional manner.
- Answer customer questions concerning assembly, operation, repair, and maintenance related to residential units, including riding lawnmowers, zero‑turn lawnmowers, walk‑behind lawnmowers, hand‑held products, snow throwers, and tillers.
- Respond to inquiries regarding shipping and delivery, product registration, order tracking, credit/return statuses, missing parts, and general customer and end‑user/consumer complaints related to equipment and parts.
- Answer consumer questions regarding engine, transmission, and other component tear‑down and troubleshooting.
- Document all customer, product,



and call type information into the CRM while on calls.
- Utilize parts look‑up programs and company‑provided resources effectively.
- Meet departmental established quality metrics and sales goals while providing a first‑class customer service experience.
- Utilize up‑selling and cross‑selling techniques to meet customer needs.
- Perform daily 6S activities, such as housekeeping, maintaining an organized and safe work area, and completing appropriate paperwork/check sheets.

The Person

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. You have:

- Bilingual: Fluent in both English and Spanish.
- The ability to read and interpret documents such as owner’s manuals for operation, assembly, and ba

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azjgo

📌 Customer & Product Support Representative (Medellín)
🏢 Stanley Black & Decker
📍 Medellín