Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azjhm

Role overview

This role focuses on managing key account operations, ensuring high-quality financial transaction processing, and driving continuous improvement in service quality.

How you will create impact

- Enhance Service Quality: Analyze transaction data to identify areas for improvement and implement strategies to enhance service quality.
- Monitor Financial Transactions: Ensure seamless processing and delivery of transactions, addressing any issues promptly.
- Manage Day-to-Day Operations: Oversee daily operations to maintain efficiency, uphold high-quality standards, and ensure regulatory compliance.
- Cross-Functional Collaboration: Work closely with Customer Support, Product Development, Analytics, Compliance, and Sales teams to optimize operations.
- Maintain Accurate Records: Keep detailed and accurate records of transactions, customer interactions, and operational activities.
- Independent Contribution: Lead Key Account Operations with minimal supervision, demonstrating initiative.
- Ownership and Accountability: Proactively manage tasks and projects,



taking full responsibility for delivering results.

Essential qualifications

- Excellent communication skills, both verbal and written, with professional confidence in interactions.
- Experience in the cross-border payment domain.
- Bachelor’s degree in Business Administration, Finance, or a related field.
- 1 to 3 years of professional experience in financial operations, transaction monitoring, or a similar role, preferably in fintech or payments.
- Ability to work independently and collaboratively in a fast-paced environment; prioritize tasks and meet deadlines.

Interview rounds & assessments

- Table for Two: A brief chat with a recruiter to assess foundational competencies.
- Beyond the Bio: Discussion with an SME or RM to evaluate role‑specific knowledge and problem‑solving skills.
- Manager Meetup: Comprehensive discussion about role responsibilities, expectations, and career growth.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azjhm

📌 Associate (Bogotá)
🏢 TerraPay
📍 Bogotá