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Responsibilities

- Provide mentoring and support to team members to ensure a culture of empowerment, accountability and motivation exists within the team
- Conduct thorough research on Visa regulations and requirements, verifying and synthesizing information from credible sources, maintaining accurate and organized documentation.
- Work closely with Technical Solutions, Client Success Managers, Implementation Managers, Client Configuration teams, Licensing, and Sales to understand Client objectives and to seek out solutions.
- Advocate on behalf of all Visa Clients to internal stakeholder organizations including CS, Sales, Product, Systems, Risk and Legal.




- Coordinate with other Visa teams to expedite the resolution and implementation of solutions to ensure that all Visa products and services operate at the highest level of performance.
- Maintain relationships with internal and external Clients to understand local market needs and trends, and gain insight on the need to enhance support approach.
- Clearly communicate complex information in both written and verbal form.
- The Analyst serves as an escalation point (available 24x7) for clients for all day-to-day support of all Commercial and Money Movement Solutions products, services, processing questions and issues and leads internal and external recovery efforts of product and/or processing.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azjoe

📌 Trilingual Client Care Analyst (Bogotá)
🏢 Visa
📍 Bogotá