Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azk4m

The Support Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation.

Working hours: 9-5 pm EST

Responsibilities:
- Handle incoming Level 1 support tickets (FAQs, basic inquiries)
- Maintain SLAs for response and resolution times
- Route escalations to appropriate US-based managers
- Tag tickets accurately for analytics and workflow triggers
- Monitor ticket queues and ensure zero backlog at week’s end
- Produce weekly support reports:
- Ticket volume
- Response & resolution times
- Ticket categories
- Customer sentiment indicators

Qualifications:
- 2-4 years in customer support or service desk roles
- Hands-on experience with HubSpot Service Hub (preferred)
- Strong written communication skills
- SLA-driven and highly organized
- Preferred:
- Experience supporting B2C customers




- Familiarity with CRM-based support workflows

About 1840 & Company

1840 & Company is a general leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azk4m

📌 Support Desk Specialist (Bogotá)
🏢 1840
📍 Bogotá