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At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a versátil working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect:
Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment. Work closely with Customer Service and Sales Organization.
Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, while achieving corporate DSO goals and minimizing bad debt exposure
How You'll Create Impact:
- Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
- Collaborate with offshore BPO Team around collections and cash applicaitons
- Research and resolve queries, disputes, complaints and short payments in a timely manner.
- Close collaboration on a daily basis with Customer Service and Sales Organization.
- Build good rapport and working relationships with key customers
- Maintain well-documented customer files and track collection efforts in collection tool.
- Identify and escalate credit risks and uncollectable accounts to management
- Timely escalation of issues and concerns that cannot be resolved to management.
- Analyze accounts dai
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