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Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

The Customer Service - Regional - Sr Representant is a key point of contact for internal J&J; functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and

facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J;

customer service processes, products and their interrelationship. The CS Specialist is expected to navigate key

relationships and collaborate as needed across functions, including: Supply Chain, Finance and Shared Services in

order to resolve customer issues. The CS Sr Representant reports directly to a Customer Service Supervisor, and

escalates issues as needed.

Essential duties and responsibilities:
Responsible for order management activities including:
- Scheduling deliveries and appointments
- Processing orders




- Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:
- Invoicing customer sales orders
- Facilitating invoice corrections
- Reviewing customer billing plans
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
- Solve issues related to: Orders, Claims management, Returns management, Recall management
- Interact with other areas to find solutions
- Contact the customer with the final solution

Special requirements:
- University/Bachelor’s Degree or Equivalent
- Language: Bilingual (Spanish and English) English English intermediate

Other features of the job:
- Generally, requires mínimal - 2 years related experience

Job location:
Bogotá, Colombia.

Job Requirements

Essential knowledge and Preferred skills:
- Technical skills: MS Office, Required Excel, SAP (desirable), Salesforce (desirable).,
- Professio

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📌 Customer Service (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá