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Rockwell Automation is a integral technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description:
As part of the Enterprise Customer Experience (ECX) organization, the Customer Care Advocate provides exceptional customer service. You are passionate about working with customers and team members to answer questions, resolve issues, and bring value to the customer experience every time, minimizing effort to maximize loyalty.



You will support our product and service businesses; you will work in an environment where no two days are the same. You embrace change and excel at the challenge of delivering the best possible outcomes for customers. You will also be focused on identifying process improvement opportunities and helping bring those opportunities to implementation.

Your Responsibilities:
- Work with partners to provide accelerated and valued outcomes.
- Prioritize the critical Moments that Matter.
- Have a clear understanding of measurements which measure the customer experience.
- Recognize customer needs and address them with urgency.
- Determine alternative solutions to solve the problem.
- Identify trend and opportunities for root cause resolution, escalating through the proper channel.
- Collaborate to develop best practices.

The Essentials - You Will Have:
- Bachelor degree in an Engineering discipline or equivalent.
- Legal authorization to work in the United States.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azkjy

📌 Customer Care Advocate (Bogotá)
🏢 Rockwell Automation
📍 Bogotá