Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azklb

Title: Specialist OFR (OAM)

Location: GSC BOG

The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience.

Key Responsibilities:
- Ocean operational knowledge covering shipment creation, track and trace and delivery at destination.
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands
- Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer
- Meet all commitments to the customers in terms of follow-up/ongoing communication
- Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer




- Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer
- Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales
- Record any customer complaints; solves customer complaints or assigns tasks to other functions
- Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.

Skills / Requirements:
- Professionals in industrial engineering, international business, or related fields
- Minimum of 1 year in Freight Forwarding
- Excellent verbal and written communication skills & business skills in English and Spanish
- Customer service and communication skills.
- Teamwork and autonomy

Relevant information:
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus up to 13% of salary

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azklb

📌 Specialist Ofr (Bogotá)
🏢 Dhl
📍 Bogotá