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Company Overview:
DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid
Team Overview:
We are seeking a Senior Manager for Passenger Platform tolead the definition and execution of our passenger experience strategy.
This role is responsible for ensuring that we are continuously creating and delivering a compelling value proposition for our core customer segments—both in the short and long term.
Unlike operations teams focused on day-to-day execution, this role leads strategic projects and product initiatives aimed at elevating the overall passenger experience. You will work closely with Product, Design, Engineering, Marketing, and other cross-functional partners to identify user needs, prioritize solutions, and shape the roadmap that defines how we serve and retain our passengers.
Role Responsibilities:
- Define and evolve the passenger value proposition:Continuously refine our understanding of passenger needs and translate that into a long-term product and experience vision
- Lead strategic initiatives across the passenger journey: Own and drive cross-functional projects that address experience gaps,
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