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Job Description
- Work with various NICE departments (Support and R&D;) and customers around the globe for end-to-end resolution of issues
- Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
- Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
- Participate in knowledge transfer activities as required
- Work in accordance with NICE support process, procedures, contractual SLA’s
- Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
- Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff
Qualifications
- Advanced English Level (B2 or higher)
- Minimum 2 years experience supporting large, general, complex enterp
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azkqt
📌 NICE - Tier 2 Support Engineer Pipeline (Bogotá)
🏢 Sutherland Global
📍 Bogotá
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