Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azkt1

As a Coordinator reporting to the Manager, Staffing Services you are responsible for overseeing a number of clients and their Staffing Services teams. This entails ensuring that the teams meet or exceed the clients required performance expectations, following all client specific process/procedures as well as Neostella’s.

Key Responsibilities

- Answer team staff questions about client process/procedures
- Serve as staff first point of contact to resolve any issue
- Escalate to Staffing Services Manager any issue that cannot be resolved or is out of your scope
- Ability to diagnose and help resolve issues presented by Staff
- Resolve any interpersonal team issues
- Ensure that staff attendance is monitored properly and timely communicated to the client
- Track staff performance in accordance with Client expectations
- Communicate as needed with the client following the clients schedule/requirements. Including attendance to clients meetings
- Provide staff with direction on client process/procedures as changes occur
- Follow up with staff to ensure changes are being implemented




- Resolve any project related issues of process/procedure with the client
- Escalate to Staffing Manager any issue(s) that cannot be resolved
- Being the primary point of contact for the client

Requirements

- 6M+ in the company
- Proven experience as a Team Lead either at Neostella or previous companies (client facing responsibilities are a plus)
- Strong English level (written and spoken)
- Strong interpersonal skills
- Proven ability to direct and manage staff
- Ability to manage multiple client teams in a dynamic business environment
- Able to make decisions promptly and communicate those decisions effectively
- Provide and receive feedback on performance
- To the extent possible, anticipate issues of process or procedure and alert client management accordingly
- Strong working knowledge of Filevine and the ability to problem solve in the software and explain to team members
- Ability to us

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azkt1

📌 Staffing Services Coordinator (Medellín)
🏢 Neostella
📍 Medellín