Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azl5q
Contract Type
- Brick and Mortar
Location
- Barranquilla - Atlantico
Date Published
- 01-10-2025
Job ID
- REF27050E
Job Description
Sr. Associates in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity/ SIR. Monitor service level performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Extend support: Make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adhering consultants. Coordinate offline activities. Prepare EOD performance analysis reports Strengthen relationships: Follow up and ensures callouts on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery. Partner with Ops MOD and keeps them informed through callouts on consultant level deviations and KPIs
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azl5q