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Company

We are a consulting company delivering system configuration, integration, and custom development based on client requirements. Our clients include Web3, iGaming, FinTech exchanges/trading, Insurance, High‑Tech Software, and SaaS.

Our core platforms include Intercom, Sumsub, and HubSpot, and we build integrations and extensions using ReactJS + NodeJS.

Role Summary

This remote/hybrid role combines requirement gathering, solution design, and hands‑on delivery. You will work directly with clients to understand business needs, translate them into user stories and acceptance criteria, and implement or support delivery through system configuration, API integrations, and lightweight development.

Key Responsibilities

- Client Requirement & Business Analysis
- Participate in client calls or workshops to collect, clarify, and confirm requirements
- Map processes, write user cases, and simple process diagrams
- Support User Acceptance Testing (UAT)
- Agile Delivery & Project Execution
- Act as PM/Lead in Agile delivery (Scrum/Kanban)
- Manage developers and apply Scrum, Kanban, Waterfall, or Hybrid methods as needed
- Ensure timely and high‑quality project delivery
- Knowledge Integration & Development (ReactJS / NodeJS)
- Implement solution integrations: REST APIs, Webhooks, authentication (API Key, OAuth basics)
- Build lightweight integrations: NodeJS (API service, webhook receiver, middleware), ReactJS (UI, admin tools, embedded pages)
- Use automation/integration tools when suitable: Zapier, n8n, Dify
- Work with modern development tools: Cursor
- Leverage Generative AI tools (ChatGPT, Grok, Claude, Gemini Nano Banana) for solutions, proposals, and presentations

Essential Requirements





- 1+ year CRM‑related software Business Analysis experience
- CRM system implementation, configuration, requirement analysis, or system optimization experience
- Familiarity with customer lifecycle, ticketing/support flows, sales pipeline, user operations, or service workflows
- Ability to translate business needs into system requirements, user stories, or functional specifications
- CRM Project Experience: Involvement in at least one CRM implementation or optimization project
- Comfortable communicating with clients: ask the right questions, summarize clearly, confirm scope
- Languages: Fluent in Spanish and English (written & spoken)
- Basic understanding of Agile delivery and SDLC
- Practical knowledge of APIs & integrations (REST, Webhooks)
- Hands‑on coding experience: JavaScript, ReactJS, NodeJS

Work Mode

Remote / Hybrid, versatile based on operational needs.

Tech Stack / Tools (Optional)

- Frontend: ReactJS (TypeScript preferred)
- Backend: NodeJS (Express / Fastify / Nest basics preferred)
- Platforms: HubSpot, Intercom, Sumsub
- Automation: Zapier, n8n, Dify
- Delivery: Jira / ClickUp / Trello, Notion / Confluence‑style docs, Slack / Teams
- Development tools: Cursor
- Generative AI: ChatGPT, Grok, Claude, Gemini Nano Banana

Job Type

Full‑time

Application Question(s)

- Have you participated in CRM implementation, system support, or business analysis projects?
- What is your reason for considering a new opportunity?
- If selected, when can you start?
- What is your expected monthly salary？

Experience

CRM systems (such as HubSpot, Salesforce, Intercom, etc.): 1 year (Preferred)

Language

Spanish and English (Required)

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azl7n

📌 Bilingual CRM / Business Analyst (Spanish & English) (Bogotá)
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📍 Bogotá