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Job Title: Sales Operation Coordinator

Type: Full‑time, Independent Contractor

Location: Remote

Work hours: 9:00 AM - 6:00 PM Eastern Time (including one hour lunch break)

Position Summary

The Sales Operation Coordinator will play a key role in supporting sales operations, ensuring timely and accurate order processing, maintaining effective communication with customers and factories, and improving sales processes. This role requires a detail‑oriented, proactive professional with strong Excel and Salesforce skills, and ideally, knowledge of international logistics and ocean shipping procedures.

Key Responsibilities

- Prepare sales proposals by creating and modifying DNS and Specs using Excel.
- Reconcile purchase orders (POs) with DNS.
- Process orders, send Specs to factories, and follow up on progress.
- Coordinate with internal departments and personnel via email, Wrike, Google Drive, and chat tools.
- File documents on multiple portals (EDI, ADA, NRT, Damco, APL, etc.).
- Track containers, ensure on-time delivery or pickup, and provide status updates to customers.
- Provide project management support as needed.
- Respond to customer complaints and provide after‑sales support when requested.
- Handle order processing with accuracy and timeliness.
- Inform clients of unforeseen delays or issues.
- Monitor team progress, identify shortcomings, and propose improvements.
- Set up, document,



and monitor sales processes.
- Identify bottlenecks in workflows and recommend solutions.
- Promote SKUs and categories to customers to increase order size.
- Support senior management with order updates, customer communication, and reporting.
- Perform other clerical or administrative duties as needed.

Qualifications & Experience

- Bachelor’s degree in Business Administration, Sales, Marketing, or related field.
- Minimum 3 years’ experience in a sales support or similar business operations role.
- Proven track record as a Sales Coordinator, Sales Assistant, or in comparable administrative positions.
- At least 2 years’ experience with Salesforce (required).
- Advanced Microsoft Excel skills (required).
- Logistics background preferred, especially international ocean shipping terms and procedures.
- Strong problem‑solving skills with the ability to adapt in a fast‑paced, changing environment.
- Exceptional attention to detail, accuracy, and organizational ability.
- Excellent written and verbal communication skills.
- Ability to work independently, while maintaining collaborative relationships across departments.
- Quick learner with a willingness to expand knowledge and improve processes.
- Positive, professional attitude with resilience under pressure.

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📌 Sales Operation Coordinator (Colombia)
🏢 Somewhere
📍 Colombia