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Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Key Responsibilities

- Analyzes client service workflows (including processes, systems, inputs, and client sentiment) to identify inefficiencies and improvement opportunities.
- Create detailed process maps for existing (“as-is”) processes and develop optimized future state (“to-be”) process maps.
- Leverage an archetype framework to recommend optimized client journeys across multiple support functions.
- Develop and implement process enhancements to eliminate waste, improve service delivery, reduce response times, and increase customer satisfaction.
- Leverage modern AI technologies in developing future forward solutions (including developing custom Visa proprietary capabilities).
- Monitor performance metrics, conduct root cause analyses, and recommend improvement actions.
- Collaborate with IT, operations,



and customer service teams to deploy technology-driven solutions.

Qualifications

- Bachelor’s degree in Industrial Engineering or a related field.
- 2-4 years of experience in industrial engineering or process improvement, preferably with a focus on customer service or service industries.
- Current certification in process improvement methodology such as Lean, Six Sigma, or Kaizen.
- Direct experience in workflow redesign, process mapping (as-is/to-be), and performance measurement.
- Proven track record of implementing successful process improvements that enhance customer experience.
- Highly proficient in executive presentation.
- Strong communication abilities with a high level of English proficiency.
- Experience in value stream mapping.
- Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis tools (e.g., Excel, Power BI).
- Excellent problem-solving, analytical, and communication skills.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azles

📌 Industrial Engineer - Process Improvement, Client Care (Bogotá)
🏢 Visa
📍 Bogotá