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Company Description

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month we connect 24 million patients with 280 k doctors across 13 countries (through brands such as ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Job Description

Senior Risk & Fraud Lead (LATAM)

We are looking for a Senior Risk & Fraud Lead (LATAM) to build and drive Docplanner’s risk management, fraud prevention, AML/KYC, and payment controls frameworks across Latin America. This senior individual contributor role has high autonomy and is responsible for establishing end‑to‑end risk governance from the ground up while enabling safe business and payments expansion across LATAM.

Key Responsibilities

- Develop and implement operational risk management frameworks, conduct risk assessments, and establish mitigation strategies to support LATAM expansion and ongoing operations.
- Design and implement fraud detection and prevention programs across LATAM markets, including advanced monitoring systems and response protocols.
- Establish and maintain robust anti‑money‑laundering and know‑your‑customer programs aligned with regional regulatory requirements and international standards.
- Build and oversee fraud controls, including transaction monitoring and emerging payment‑related risks.
- Lead operational risk assessments, complex fraud investigations,



and incident response by coordinating with internal teams, vendors, and external authorities.
- Act as a trusted advisor to senior stakeholders on comprehensive LATAM risk management, fraud prevention, and compliance topics.
- Define and track KPIs related to operational risk exposure, fraud loss, prevention effectiveness, investigation timelines, and regulatory compliance.

Qualifications

- Senior‑level experience in risk management, fraud prevention, and AML/compliance across multiple business functions.
- Strong background in fintech, payments, financial services, e‑commerce, or marketplaces with proven operational risk management expertise.
- Proven hands‑on experience across multiple LATAM markets (not single‑country) with deep understanding of regional risk landscapes.
- Deep expertise in cross‑border payment systems, payment fraud, and broader operational risk controls.
- Demonstrated experience leading fraud investigations, operational risk assessments, and managing financial crime incidents.
- Strong stakeholder management skills, with the ability to influence across business units, cultures, and jurisdictions.
- Analytical mindset with strong risk assessment capabilities, fraud detection instincts, and data‑driven decision making.




- Comfortable working independently across time zones in a fast‑paced, high‑growth environment with complex risk challenges.

Education & Certifications

- Bachelor’s degree in Finance, Economics, Criminal Justice, Business Administration, or a related field.
- Preferred certifications: CAMS, CFE, FRM, or equivalent.

Nice to Have

- Experience with AI or machine‑learning‑based fraud detection.
- Knowledge of digital identity and authentication technologies.
- Previous exposure to healthcare or health‑tech environments.

Languages

- English – Fluent
- Spanish – Fluent
- Portuguese – Nice to have (Brazil exposure).

Remote Location

We plan to hire this role remotely in LATAM (Mexico, Brazil or Colombia).

Benefits

- Healthcare insurance.
- Wellness support, including gym memberships and mental health resources.
- Time off that counts, such as vacation, birthdays, or personal days.
- Local perks such as meal vouchers, transport allowances, or extended parental leave based on location.

Additional Information

At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

Equal Opportunity Statement

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and we are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azlpm

📌 Senior Risk & Fraud Lead (LatAm) (Bogotá)
🏢 DocPlanner
📍 Bogotá