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Position Summary

Provide new solutions to answer the business needs that match the defined policies. Part of the BCP infrastructure team, and propose smart solutions. Works closely with the Americas Zone Managers and the Site Coordinators/leads.

Core Tasks and Key Responsibilities

- Systems support & maintaining service levels
- Advisor on new technologies and systems infrastructure
- Performs systems upgrades for security, problem solving reasons among others
- Conducts disaster recovery in accordance with existing procedures
- Provide third level support and advanced Analysis
- Providing time estimates for resolution of problems
- Organizes or contributes to project
- Prioritizing tasks needed for project completion
- Adhering to IS standards, including change management standards and ITIL
- Keeps up to date with corporate IT (security & privacy o.a.) regulations and applies where appropriate
- Executes configuration and capacity management of IT/OT infrastructure
- Design and maintains infrastructure for automated monitoring or procedures for manual monitoring
- Instructs outsource partner (TCS) as part of change management Remote connectivity of Vendors via approved remote solution

Qualifications

- Bachelor degree with 6 years of experience, or Master degree with 3 years of experience. (preferred in the manufacturing environment)




- Skilled at evaluating options and generating solutions
- Strong problem-solving and analytical skills
- Dynamic, results-oriented problem solver
- Excellent written and verbal communication skills
- English and Spanish, Fluent or close. Portuguese is a plus.
- Good relationship building skills between various IT and Non IT teams
- Self directed on tasks
- Facilitate meetings to move projects along.
- Cisco networking - fundamental level CCNA plus Advance awareness of TCP/IP and common ports and protocols. OSI model.
- Understanding of NAT
- Windows server and desktop OS - proficient
- Comptia A+ network+, security+, certificate a plus Familiarity of Industry 4.0 standards.
- Familiarity with OT Devices from multiple vendors. (PLC, HMI, SCADA, MES) Proficient in Visio or draw.io for building diagrams

Additional Information: Primary Job Responsibilities

- Providing technical support to local engineering and maintenance teams firefights, problem resolution, training
- Emergency support for business and operating units
- On call support in shift during business hours or non-business hours, last through a reachability agreement ( Under the Manufacturing FIT structure)
- Project management for the Americas Zone. ( Resource, planning, execution)
- Help other regions where ( Americas / Asia ) needed.

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📌 Gts Coordinator Factory Experience (Colombia)
🏢 Avery Dennison
📍 Colombia