Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azm0r

Spoiler: This is where your next big move begins.

What This Journey Looks Like

The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved. The position emphasizes a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required.

What You'll Lead And Build

Platform Administration & Ownership

- Administer and support ServiceNow and Jira platforms
- Manage users, roles, groups, permissions, and access governance
- Oversee platform health, upgrades, and release coordination
- Maintain platform standards, naming conventions, and governance controls

Configuration & Enhancement Delivery

- Configure forms, fields, workflows, and approval processes
- Manage SLAs, notifications, queues, and assignment rules
- Configure Jira workflows, boards, issue types, and permissions
- Deliver enhancements through structured intake and release cycles

Light Development & Automation

- Develop ServiceNow business rules, client scripts, and UI policies
- Build Flow Designer automations and Jira automation rules
- Perform minor scripting using JavaScript / GlideScript
- Support API integrations using REST and webhooks
- Troubleshoot automation and integration issues

ServiceNow Platform Support

- Support ITSM modules (Incident, Problem, Change, Catalog, CMDB)
- Maintain catalog items, forms, and knowledge articles
- Assist with CMDB data quality initiatives
- Provide L2/L3 support for platform issues

Jira & Confluence Administration

- Administer Jira and Confluence workflows, permissions, and spaces
- Build dashboards, filters, and reports
- Support Agile delivery practices




- Maintain Confluence documentation standards

User Support & Enablement

- Act as primary contact for platform-related issues
- Provide training and best practices guidance
- Create and maintain documentation
- Drive platform adoption and user experience improvements

Reporting & Insights

- Develop dashboards for ITSM and Agile metrics
- Ensure data accuracy and consistency
- Provide insights to stakeholders

What You Bring to the Table

Required Qualifications

- 4–6+ years of experience administering ServiceNow and/or Jira
- Strong understanding of ITSM / ITIL and Agile methodologies
- Experience with configuration, automation, and basic scripting
- Experience with REST APIs or webhooks
- Strong troubleshooting and communication skills

Preferred Qualifications

- ServiceNow CSA certification
- Atlassian certifications
- Experience with CMDB / CSDM
- Exposure to Integration Hub or MID Server

Key Traits for Success

- Strong platform ownership mindset
- Balances configuration and development effectively
- Able to manage multiple enhancements simultaneously
- Detail-oriented and organized
- Strong stakeholder engagement skills

Benefits

We’re here to amplify your brilliance, not contain it.

- Work from anywhere with true flexibility and freedom.
- Earn in USD with compensation that matches your expertise.
- Recharge confidently with dedicated paid time off.
- Advance your career with fully covered international certifications.
- Access coworking spaces worldwide whenever you want a professional setup.
- Strengthen your English and expand your integral reach.
- Connect and have fun with activities that unite our international team.
- Feel appreciated with personalized gifts and a thoughtful welcome kit.
- Grow our community and earn through our referral program.

At Pearster, your journey matters, and we’re here to help you go further than you imagined.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azm0r

📌 ServiceNow & Jira Administrator (Remote - LATAM) (Bogotá)
🏢 Pearster
📍 Bogotá