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Mission

Ensure the accurate, timely, and fully compliant execution of payroll and all related processes for employees in Colombia, closely adhering to labor, tax, and social security regulations. Own the continuous improvement and digitalization of payroll operations to strengthen efficiency, control, and risk mitigation. Serve as a strategic partner to the business, providing insights, analytics, and authority guidance that enhance decision‑making, employee experience, and operational governance.

Key Responsibilities

1. Payroll Execution & Compliance
- Own the end‑to‑end payroll process ensuring accuracy, timeliness, and strict compliance with Colombian labor, tax, and social security regulations.
- Manage statutory payments, mandatory filings, and reporting to government authorities (UGPP, DIAN, MinTrabajo, etc.).
- Ensure adherence to internal controls, audit requirements, and company policies.
- Handle sophisticated payroll scenarios including salary integral, variable compensation, expatriates, and special agreements.

- Process Optimization & Automation

- Drive continuous improvement initiatives to streamline payroll processes and reduce operational risks.
- Implement automation, digital tools, and guidelines to increase efficiency, data quality, and payroll visibility.
- Maintain strong payroll documentation, SOPs, and governance frameworks.

- Business Partnership & Advisory

- Act as the subject matter authority for payroll and advise HR, Finance, Legal, and business leaders on regulatory changes and payroll implications.
- Provide payroll insights, analytics, and trends to support strategic decision‑making.




- Serve as the customer concern point for sophisticated payroll queries.

- Vendor & Technology Management

- Oversee relationships with payroll vendors, software providers, and third‑party administrators.
- Ensure service‑level agreements (SLAs) are met and drive continuous quality and performance improvements.
- Lead system updates, integrations, and payroll calendar management.

- Team Leadership & Capability Building

- Supervise and mentor payroll specialists, fostering a high‑performance, customer‑focused culture.
- Develop team capabilities in compliance, analytics, and process excellence.
- Ensure cross‑training and business continuity plans are in place.

- Reporting, Controls & Audit

- Ensure accurate payroll reconciliations, variance analyses, and monthly/annual reports for Finance and Corporate.
- Lead internal and external audits, providing full documentation and ensuring corrective actions are implemented.
- Maintain robust internal controls to mitigate payroll risks.

- Employee Experience & Service Delivery

- Guarantee a positive employee experience through clear, responsive, and high‑quality payroll service.
- Handle sophisticated cases discreetly, maintaining confidentiality and sensitivity.

Key Performance Indicators





- Payroll Accuracy & Timelines – accuracy rate 99.8%, on‑time delivery 100%, error resolution average <48 hours.
- Compliance & Risk Management – compliance score 100%, minimal findings, audit performance 100% with no critical observations.
- Operational Efficiency & Continuous Improvement – process cycle time reduction 10-20% annually, manual intervention rate reduction, SOP completion 100%.
- Vendor & Technology Management – vendor SLA compliance >=98%, system uptime >=99.5%, vendor‑related incidents closed within 72 hours.

Required Skills & Qualifications

- Profile – Deep knowledge of Colombian labor law, tax regulations, social security, UGPP standards, and statutory requirements. Ability to interpret regulations, identify and mitigate payroll risks, and lead payroll teams.
- Hard Skills – Knowledge of payroll, benefits, hiring, labor relations, compensation; supplier management; advanced Excel; fluent in English.
- Power Skills – Critical thinking, resilience, analytical skills, clear communication, collaborator management, negotiation skills.
- Education – Professional in Business Management or Industrial Engineering. Master in HR or Administration preferred.

Diversity & Inclusion

We celebrate life, every day, everywhere and create an inclusive culture where everyone feels valued. We accept diversity in the broadest sense and welcome all who bring their authentic selves.

Benefits

Regular employment with full benefits and a focus on work‑life flexibility and employee development.

Location

Bogotá – IMC

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📌 Payroll Coordinator Colombia (Bogotá)
🏢 Diageo
📍 Bogotá