Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azmcx

Empresa confidencial is an equal opportunity employer.

Job Description

The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following:

- Review and investigate issues raised by client and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations done in the following programming languages: Java, JavaScript, SQL, XML to provide the right support.
- Be able to install, configure and customize solutions by following implementation guides and manuals.
- Reproduce client environment data, configuration and setup in order to investigate possible issues.
- Provide information by collecting, analyzing, and summarizing development and service issues.




- Utilize software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
- Collaborate and add value through participation in peer case reviews, providing comments and suggestions.
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution.
- Assist customers request assistance via many channels including phone, email, and various web contact methods (chat, e-Services).

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azmcx

📌 NICE - Actimize Support Engineer (Bogotá)
🏢 Empresa líder
📍 Bogotá