Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azmja
Contract Type
- Temporary WAH
Location
- Bogotá - //BOGOTA
Date Published
- 06-13-2025
Job ID
- REF32034L
Job Description
- Support direct Customer Support teams, Business Partners and Customers Globally to address the related product issues and resolve high-level issues acting as a Level 2.
- Maintain quality and on-going internal and external communication throughout your analysis.
- Provide high level of support and minimize R&D; escalations.
- Prioritize daily missions/cases and mange critical issues and situations.
- Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
- Initiate and performing changes on production systems and proactively escalat(e?) any issues that cannot be resolved within the established timeframes.
- Take full ownership on customer p
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azmja
📌 Technical Support Engineer Lv2 (Bogotá)
🏢 Sutherland
📍 Bogotá
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