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Strategy & Operations Consultant

The Strategy & Operations Consultant position functions a part of a corporate team that execute operational improvement projects as a part of Gallagher's Internal Consulting group. They work with the senior team members and operational staff to address the company's most critical business process issues. Assignments may involve cross-functional and cross-business analysis support, problem solving, and solution design. Specific tasks will include conducting data analysis; developing business cases, documenting requirements, and building performance scorecards; supporting projects through definition, pilot and implementation phases.

Key Relationships

- Reports to the Vice President of Global Operations and Consulting
- Strong relationships with divisional leadership, including but not limited to Gallagher Integral Brokerage, Gallagher Benefit Services, and Gallagher Bassett
- Strong relationships with functional leadership, including but not limited to IT, HR, and Finance.

Essential Duties and Responsibilities

- Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
- Conduct market entry, profitability studies to support M&A; and develop growth strategies
- Develops business cases, requirements, and performance metrics
- Analyzes and reengineers business processes, with input from management and staff
- Determine comprehensive business requirements
- Document 'as-is' processes and information flows




- Develop 'to-be' process flows and process change diagrams to identify needed organizational and workflow changes
- Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractor
- Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
- Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
- Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
- Develops training on assigned projects
- Updates project management documents
- Produces performance reports
- Identifies actionable recommendations
- Participates in the implementation of performance improvement initiatives

Technical Skills

- Strong quantitative and qualitative analysis skills.
- Ability to gather, synthesize and analyze data and draw logical conclusions.
- Advanced proficiency in PowerPoint (written presentations for a senior audience), Excel (mathematical modeling of large data sets), Word (white papers).
- Well-developed business judgment. Ability to understand financial and non-financial aspects of a problem and use sound business judgment to recommend actions.

Requirements

- Bachelor's degree
- 2-3 years of management consulting experience is a MUST
- English level: Advanced - Bilingual
- Advanced level of PowerPoint, Excel, and Microsoft Office suite
- Power Bi is desirable

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📌 Strategy and Operations Consultant (Colombia)
🏢 Gallagher
📍 Colombia