Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azncm

About Roca Alliances

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

About the Role

As an Account Manager at Simpro Group, you will be responsible for driving customer retention, account growth, and long-term client success across a dedicated portfolio of customers. You will serve as a trusted advisor, helping customers maximize the value of Simpro’s solutions while identifying strategic opportunities to strengthen and expand partnerships. This role is ideal for customer-focused and commercially driven professionals who thrive in relationship management and SaaS environments.

Key Responsibilities

- Account Health & Relationship Management
- Proactively manage a portfolio of existing customer accounts to foster long-term partnerships
- Serve as the primary point of contact and customer advocate within Simpro
- Build trusted relationships with customer stakeholders and maintain strong engagement levels

- Expansion Opportunities & Revenue Growth

- Develop a strong understanding of customer businesses, objectives, and operational needs
- Identify upsell and cross-sell opportunities within existing accounts
- Manage the full expansion sales cycle from opportunity identification through close
- Meet and exceed monthly and quarterly renewal and expansion targets

- Strategic Business Reviews

- Conduct Executive Business Reviews (EBRs) with key stakeholders
- Demonstrate ROI and align Simpro solutions with evolving customer business goals
- Share best practices and provide strategic recommendations that drive customer success

- Customer Advocacy & Collaboration

- Act as the internal voice of the customer across Product, Support, and Professional Services teams
- Ensure customer feedback and business challenges are properly communicated and addressed




- Collaborate cross-functionally to deliver a seamless customer experience

- Forecasting & Reporting

- Maintain accurate customer records and account activity within CRM platforms such as Salesforce
- Provide reliable forecasting for renewals and expansion opportunities
- Support reporting and account planning initiatives with data-driven insights

Requirements

- Proven experience in B2B Account Management, Customer Success, or client-facing commercial roles, preferably within SaaS companies
- Strong commercial mindset with a track record of meeting and exceeding renewal and expansion targets
- Experience negotiating contracts and managing customer growth opportunities
- Exceptional interpersonal, communication, and relationship-building skills
- Customer-centric approach with passion for helping clients achieve success
- Experience working with CRM platforms such as Salesforce
- Tech-savvy professional comfortable learning new technologies and software solutions
- Highly organized, proactive, and capable of managing customer portfolios autonomously
- Strong problem‑solving abilities and adaptability within fast-paced environments.

Benefits

- Competitive salary in Colombian pesos (COP) + Exciting commissions
- Get paid 35% surcharge on the hourly rate from 7pm - 6am (according to the shift scheduled coverage)
- Private medical insurance
- Be part of an international environment supporting general Account Management and working with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PM
- We take care of you at supporting your comfort and safety, as we provide transportation during the following schedules:
- Home drop-off service after late shifts ending at 2:00 AM
- Home pick-up service prior early shifts starting at 3:00 AM
- Continuous training and mentoring
- Opportunity to work with a leading integral IT company

Required Skill Profession

- Advertising
- Marketing
- Promotions
- Public Relations
- Sales Managers

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azncm

📌 Account Manager (Medellín)
🏢 Roca Alliances
📍 Medellín