Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aznd5

We are an outsourcing company supporting U.S.-based healthcare and business professionals with high-quality virtual services. Our team is dynamic, results-oriented, and built on a culture of ownership, innovation, and excellence.

About the Role

We are looking for a Mid-Level IT Support Specialist with a solid technical background and hands‑on experience in call center or outsourcing environments. You will be the go-to person for keeping our internal systems running smoothly — troubleshooting issues, maintaining infrastructure, and ensuring our team has the technical support they need to perform at their best.

Key Responsibilities

- Provide technical support to internal teams, resolving hardware, software, and connectivity issues in a timely manner.
- Manage and maintain network infrastructure, servers, and IT systems to ensure optimal performance and uptime.
- Set up, configure, and troubleshoot workstations, peripherals, and remote access tools.
- Administer user accounts, permissions, and access controls across company platforms and systems.




- Support onboarding of new team members by setting up equipment and providing technical orientation.
- Monitor and respond to IT tickets, ensuring issues are resolved efficiently and documented properly.
- Implement and enforce IT security protocols, data protection policies, and compliance standards.
- Coordinate with external vendors, internet service providers, and software support teams as needed.
- Identify opportunities to improve IT infrastructure, workflows, and system performance.

Qualifications

- 3–5 years of experience in IT support, help desk, or a related technical role.
- Previous experience in a call center or outsourcing company — strongly preferred.
- Solid knowledge of networking, hardware troubleshooting, and software configuration.
- Experience with remote support tools, VPNs, cloud platforms, and ticketing systems.
- Familiarity with Windows and/or Mac OS environments.
- Strong problem‑solving skills with the ability to work independently.

#J-18808-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aznd5

📌 IT Support (Medellín)
🏢 Reconocida empresa
📍 Medellín