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Job Details:
Under general supervision of the Global Hub Manager The holder of this position must fulfil his obligations in such a way that all tasks in his/her position are completed in a correct, timely, rapid and cost-efficient manner; shipments are sent by the most secure, most rapid, and most efficient way; the needs and expectations of the customer and other World Courier offices are considered and fulfilled; new regulations and technologies are immediately implanted; the customer receives the maximum amount of service-quality; and build a strong relationships with the International Agents handled.

Responsibilities:
- To assist the Commercial department in gathering Operational information relating to transit time performance, flight routing and customs regulations for all agent location handled by team.
- To ensure quality of service, by constant supervision of staff, regular checking of system and identification of problems that need to be action.




- To ensure compliance with prescribed quality standards and issues according to the standard that applies and GxP compliance program.
- To manage/monitor the operations of international agents and team members., to identify problem areas/issues and resolve in a timely and effective manner.
- To ensure cross training and periodic role-rotation of staff.
- To develop, implement, and update SOPs, General KPI´s and other operational initiative.
- To ensure all process and charges are properly handled and enter at TMS and ensure on time invoiced for customers and agents.
- To manage invoice process and charges from international agents to ensure accuracy in the process.
- To set and measure service performance of the local team as well as international agents.
- To monitor and review Deviation Reports.
- Participate in CAPA process, writing, developing actions and training the involved team and/or agents. To manage poor performance by training, supervising, feedback and coaching.
- Monitoring of agents from IA, includi

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azno3

📌 Global Hub Supervisor (Bogotá)
🏢 Cencora
📍 Bogotá