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Key Accountabilities/Duties & Responsibilities:
- Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, Sustainability, new team member orientation, departmental training, communication, leadership, hospitality Guest service, performance coaching & counselling, supervisory and managerial skills and train-the-trainer training.
- Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement.
- Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs.
- Track, input, maintain and audit all individual team member training records utilizing designated systems and programs.
- Oversee and monitor all departmental training programs including, but not limited to food safety, job skills checklist, educational assistance, etc.




- Develop and distribute the monthly and annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment.
- Works closely with Management to assess, evaluate and develop training and employee development efforts that support the goals and operational needs of the business.
- Works with department Heads to identify specific training needs, including job analysis, developing performance standards and training, and assisting with development of training/procedural manuals.
- Facilitates a comprehensive employee orientation, engaging new hires with Tamara policies, business goals and practices.
- Administers training programs in use, in house or outsourced, by tracking costs, participants, course preparation info, test schedules, completion data, etc.
- Monitors employee recognition programs, adjusting programs/plans as needed to obtain desired results and providing departme

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📌 Assistant Manager L&d (Colombia)
🏢 Tamara Leisure Experiences
📍 Colombia