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Ready to shape the future of work?_
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- Responsibilities:_
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- _The collection supervisors will manage the whole collection process performed by the collections team._
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- Develop and maintain effective relationship with client stakeholders - providing performance updates, process improvements, responding to client request, etc. - Creates new strategies to improve the collection process_
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- _Ensures the staff is meeting production goals, complying with company standards and perform the essential functions of their position as collectors daily._
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- _Creates reports showing the progress of the team’s efforts to collect debts and present them to internal customer during weekly meetings._
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- _Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers._
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- _Organize collection workload according to each collector´s experience, as part of the collection strategy._
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- Approve form letters to be used in collection attempts,
especially for those customers - Refer debt accounts to our internal customer for credit hold or extrajudicial collection._
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- _Assist subordinates with collection activities in difficult cases._
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- Qualifications:_
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- _Degree / College diploma in Business Administration, Finance, Accounting, or related fields/disciplines._
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- _At least 3 to 5 + years of experience in collections operations._
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- _Experience on Credit, Billing and Cash Application processes, a plus._
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- _Intermediate-Advanced knowledge of Microsoft Office, especially Excel, Word, and PowerPoint_