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Key Responsibilities

- Analyzes client service workflows (including processes, systems, inputs, and client sentiment) to identify inefficiencies and improvement opportunities.
- Create detailed process maps for existing ("as-is") processes and develop optimized future state ("to-be") process maps.
- Leverage an archetype framework to recommend optimized client journeys across multiple support functions.
- Develop and implement process enhancements to eliminate waste, improve service delivery, reduce response times, and increase customer satisfaction.
- Leverage modern AI technologies in developing future‑forward solutions (including developing custom Visa proprietary capabilities).
- Monitor performance metrics, conduct root cause analyses, and recommend improvement actions.
- Collaborate with IT, operations,



and customer service teams to deploy technology‑driven solutions.

Qualifications

- Bachelor’s degree in Industrial Engineering or a related field.
- 2‑4 years of experience in industrial engineering or process improvement, preferably with a focus on customer service or service industries.
- Current certification in process‑improvement methodology such as Lean, Six Sigma, or Kaizen.
- Direct experience in workflow redesign, process mapping (as‑is/to‑be), and performance measurement.
- Proven track record of implementing successfu

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azo6t

📌 Industrial Engineer (Bogotá)
🏢 Visa
📍 Bogotá