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Account Junior

We are looking for an Account Junior who combines a solid Customer Success background with strong commercial skills. This profile will act as a strategic point of contact for active accounts, identifying growth opportunities, bridging technical teams and business stakeholders, and translating customer needs into tangible solutions.

Responsibilities

- Manage and strengthen relationships with assigned accounts, ensuring high retention and customer satisfaction rates.
- Identify and execute upselling and cross‑selling opportunities within the existing customer portfolio.
- Translate customer needs into clear technical requirements, working closely with product and engineering teams.
- Collaborate in the development of commercial proposals, quotes, contracts, and service level agreements (SLAs).
- Manage the Net Promoter Score (NPS) program for assigned accounts, maintaining a consistently high volume of responses through direct outreach.




- Deliver online presentations and product demos showcasing the company's telecommunications services and solutions to active customers.
- Qualify new sales opportunities within the existing customer base and escalate when appropriate.
- Maintain in-depth knowledge of the company's telecom products and services to act as a technical‑commercial reference for clients.

Requirements

- Minimum 2 years of experience in Customer Success, Account Management, or similar roles.
- Knowledge and experience in the telecommunications industry.
- Technical‑functional background. Ability to understand software architectures, cloud services, APIs, or SaaS/telecom solutions, and communicate them clearly to business stakeholders.
- Bilingual or advanced English level.
- Valid U.S. visa and availability to travel to Caribbean countries, Panama, Costa Rica, and Miami as required.

Benefits

- Adaptable working hours
- Your vacation is over and you feel that it was not enough? XL Days: unlimited responsi

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1azodm

📌 Account Junior – Telecommunications (Colombia)
🏢 Reconocida empresa
📍 Colombia